Refund & Cancellation Policy

Effective Date: August 5, 2026

Refund & Cancellation Policy

This Refund & Cancellation Policy ("Policy") governs the purchase, cancellation, refund, and related matters concerning the Mini Website product and associated services provided by Startup Junction.

By purchasing or using our services, you acknowledge that you have read, understood, and agreed to this Policy, together with our Terms & Conditions and Privacy Policy.

1. Business Information

Business Name: Startup Junction

Registered Address:

Mankubai Apartment, Near Datta Mandir Road, Opp. Saraswati Book Depot, Chendani Koliwada, Thane West, Thane, Maharashtra 400601, India

Phone: +91 96532 17993

Email: info@startupjunction.co

2. Scope of this Policy

This Policy applies to:

• Mini Website packages
• Website setup services
• Customization services
• Design and development services
• Add-on services
• Subscription plans (if applicable)
• Renewal payments
• Digital products sold by Startup Junction

3. Nature of the Product

The Mini Website is a customized digital product developed according to the customer's business information, branding, content, and specifications.

Since digital products involve immediate resource allocation, creative effort, technical implementation, and customization, they cannot generally be returned once work has commenced.

4. Order Confirmation

An order is considered confirmed when:

• Payment has been successfully received;
• The customer submits the required business information; or
• Startup Junction begins work on the project.

Once confirmed, the project enters the production workflow.

5. Cancellation Policy

5.1 Cancellation Before Work Begins

Customers may request cancellation before Startup Junction has started designing, developing, or configuring the Mini Website.

If approved:

• administrative or payment gateway charges (if any) may be deducted;
• the remaining eligible amount may be refunded.

Approval of cancellation remains solely at the discretion of Startup Junction.

5.2 Cancellation After Work Begins

Once any of the following has occurred:

• project planning,
• domain configuration,
• hosting configuration,
• content preparation,
• website design,
• website development,
• customization,
• revisions,
• integrations,
• deployment,

the order cannot be cancelled.

No refund shall be payable after work has commenced.

5.3 Customer Delay

If the customer delays providing required information, images, logos, approvals, or content, Startup Junction shall not be obligated to issue any refund.

Projects delayed due to customer inaction may be placed on hold.

6. Refund Policy

6.1 General Policy

The Mini Website is a customized digital service.

Accordingly:

• all completed work is non-refundable;
• all customized services are non-refundable;
• digital products are generally non-refundable after work begins.

6.2 Eligible Refund Situations

Refunds may only be considered where:

• duplicate payment was made;
• payment was charged multiple times;
• Startup Junction is unable to deliver the service due solely to its own inability to perform;
• an incorrect payment was received due to a verified technical error.

Refund approval is subject to internal verification.

6.3 Non-Refundable Situations

Refunds will not be granted because:

• customer changes their mind;
• customer no longer requires the service;
• customer found another provider;
• customer failed to provide required information;
• customer delays approvals;
• customer is dissatisfied due to personal preference after approved work;
• customer requested revisions beyond the purchased package;
• customer purchased the wrong package after confirmation;
• project was abandoned by the customer;
• customer failed to respond within a reasonable period;
• customer misunderstood package features that were clearly described before purchase.

6.4 Partial Refunds

Where exceptional circumstances exist, Startup Junction may, at its sole discretion, offer a partial refund after deducting:

• work completed;
• design effort;
• development effort;
• consultation charges;
• payment gateway fees;
• taxes;
• third-party service costs;
• domain registration costs;
• hosting charges;
• software licensing fees;
• administrative expenses.

Partial refunds are entirely discretionary and shall not create any future obligation.

7. Refund Processing

If a refund is approved:

• it will be processed using the original payment method whenever possible;
• refunds may require verification;
• applicable banking or payment gateway timelines shall apply.

Startup Junction shall not be responsible for delays caused by banks, payment gateways, or financial institutions.

8. Domain Name Purchases

Domain registrations are final.

Since domains are registered immediately with third-party registrars:

• domain registration fees are non-refundable;
• transferred domains are non-refundable;
• renewed domains are non-refundable.

9. Hosting Services

Hosting charges paid to third-party providers are non-refundable.

If hosting has already been activated, no refund shall be available for the hosting component.

10. Third-Party Services

Payments made toward third-party services including but not limited to:

• premium themes,
• plugins,
• software licenses,
• APIs,
• SMS services,
• email services,
• payment gateway fees,
• domain registrations,
• cloud hosting,

are non-refundable once purchased.

11. Intellectual Property

Upon completion of the project and receipt of full payment, the customer receives the rights expressly granted under the applicable agreement for the delivered Mini Website content created specifically for them.

Startup Junction retains ownership of:

• proprietary frameworks;
• internal development methodologies;
• reusable source code;
• software tools;
• templates;
• design systems;
• automation processes;
• documentation;
• trade secrets;
• intellectual property not specifically transferred in writing.

Nothing in this Policy transfers ownership of Startup Junction's pre-existing intellectual property.

12. Customer Responsibilities

Customers are responsible for:

• providing accurate information;
• supplying lawful content;
• ensuring ownership or authorization for uploaded materials;
• responding promptly to requests;
• reviewing deliverables in a timely manner;
• maintaining backup copies of their own content where appropriate.

Startup Junction shall not be liable for delays resulting from customer actions or omissions.

13. Support Services

Startup Junction may provide support according to the purchased package.

Support does not include:

• extensive redesigns;
• new feature development;
• third-party software issues;
• customer-caused damage;
• changes beyond the agreed scope.

Additional work may incur separate charges.

14. Payment Terms

All prices are quoted in the applicable currency unless otherwise stated.

Customers agree to pay:

• applicable taxes;
• government levies;
• payment gateway charges where applicable;
• renewal charges;
• additional approved service fees.

Outstanding payments may result in suspension or withholding of services until dues are cleared.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Startup Junction shall not be liable for:

• indirect damages;
• incidental damages;
• consequential damages;
• business interruption;
• loss of profits;
• loss of business opportunities;
• loss of goodwill;
• data loss;
• cyberattacks;
• third-party failures;
• internet outages;
• hosting downtime;
• force majeure events.

The total liability of Startup Junction shall not exceed the amount actually paid by the customer for the specific service giving rise to the claim.

16. Privacy

Customer information shall be handled in accordance with the Startup Junction Privacy Policy.

Information collected may include:

• contact details;
• billing information;
• business information;
• website content;
• communications;
• technical information necessary to deliver services.

Startup Junction takes reasonable measures to protect customer information but cannot guarantee absolute security.

17. Termination

Startup Junction reserves the right to suspend or terminate services where the customer:

• violates applicable laws;
• breaches contractual obligations;
• submits unlawful content;
• infringes intellectual property rights;
• engages in abusive or fraudulent conduct;
• fails to make required payments.

Termination under these circumstances does not entitle the customer to a refund.

18. Force Majeure

Startup Junction shall not be liable for any delay or failure resulting from events beyond its reasonable control, including but not limited to natural disasters, governmental actions, pandemics, labor disputes, internet failures, cyber incidents, power outages, or failures of third-party service providers.

19. Amendments

Startup Junction reserves the right to update, modify, or replace this Refund & Cancellation Policy at any time.

Updated versions become effective immediately upon publication unless otherwise specified.

Continued use of the services constitutes acceptance of the revised Policy.

20. Governing Law

This Policy shall be governed by and interpreted in accordance with the laws of India.

21. Dispute Resolution

The parties shall first attempt to resolve any dispute through good-faith negotiations.

If a dispute cannot be resolved amicably, it shall be subject to the exclusive jurisdiction of the competent courts located in Thane, Maharashtra, India, unless otherwise required by applicable law.

22. Severability

If any provision of this Policy is held invalid or unenforceable, the remaining provisions shall continue in full force and effect.

23. Entire Agreement

This Policy, together with the applicable Terms & Conditions and Privacy Policy, constitutes the entire understanding between Startup Junction and the customer regarding refunds, cancellations, and related matters.

24. Contact Us

For refund requests, cancellation requests, or any questions regarding this Policy, please contact:

Startup Junction

Address:

Mankubai Apartment, Near Datta Mandir Road, Opp. Saraswati Book Depot, Chendani Koliwada, Thane West, Thane, Maharashtra 400601, India

Phone: +91 96532 17993

Email: info@startupjunction.co